Launches Addtronics Custom Automation, combined entity of Missouri Tooling & Automation and Dynamic Design Solutions

How to Choose a Systems Integrator

June 5th, 2020

Investing in an industrial automation system for the first time or upgrading an existing system is no light task. Properly selecting and vetting a systems integrator that is a good fit for both your company and project is one of the most important preliminary tasks; experience, expertise, staff capabilities and support are all crucial factors to consider.

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  1. Past work. Consider the type of projects the integrator has completed in the past as well as any application specialties. A good systems integrator should have a proven track record of this as well as references from successful projects. They should have experience in working with a broad range of products and applications, as well as have enough staff to handle all the various parts of a project. Knowing what brand the integrator commonly uses for components is important to ensure seamless integration.
  2. Concept. A good systems integrator will be able to develop an innovative concept and present it to you in a way that makes the most sense for your business objectives and project goals. Assess their approach to automation: this should never be one-size-fits-all as they must take the time to fully understand your business as well as the unique aspects of each project. You should look for problem-solvers that are open to your requests and ideas, however be suspicious of over-promising.
  3. Sales support. Much of your project's success depends upon the support and service you receive throughout. Choose an integrator that provides ongoing support and collaboration, from pre-sale throughout post-sale installation and maintenance. Getting the most out of a system rests in the small details.
  4. Long-term partnership fit. Look for an integrator that values collaboration and a long-term partnership over a quick sale. A good integrator is transparent, an effective communicator, and has clear expectations for all parties' responsibilities. Are they invested in your long term success?

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