Service and Support

Keep your equipment operating efficiently.

Addtronics Custom Automation is committed to keeping your automation systems running at peak performance. Backed by dedicated engineering experts and experienced field technicians, ACA provides automation service and support designed to minimize downtime, protect uptime, and extend the life of your equipment.

With service centers strategically located in the Midwest and on the East Coast, we deliver responsive automation support services across the United States and globally—tailored to your operational requirements and production environment.

Our service offerings include:

  • Remote technical support

  • On-site emergency evaluation and repair

  • On-site non-emergency evaluation and repair

  • Virtual or on-site training programs

  • Additional services tailored to your automation needs

Spare / Wear Parts

 
ACA provides spare and wear parts support based on the Bill of Materials (BOM) for every system we deliver. We help customers identify and maintain critical replacement components.

Retrofits

 

We offer automation retrofits to modify existing equipment for new workflows, updated processes, or evolving customer requirements.

Maintenance

 

Our preventive maintenance services are available annually or semi-annually for systems sold by ACA, both in and out of warranty.

Emergency Support

 

ACA provides emergency automation support, responding within 24–48 hours to machine downtime events. On-site and remote service options are available.

 

Service Agreements

 

Need a more comprehensive support model? Our service agreements help reduce overall service costs for you while providing predictable response times and ongoing technical coverage.

Our Service Promise

ACA is committed to providing customers with reliable, responsive automation system support throughout the entire equipment lifecycle. From installation through long-term operation, we focus on efficiency, uptime, and a partnership you can depend on.

Explore our Contract Packages for discounted service rates, guaranteed priority response times, included travel, and capped or minimized escalation costs.

Contract Packages

Fully customizable to your unique aftermarket service needs.